Frequently Asked Questions

We are proudly based in South Africa, serving customers nationwide with high-quality kitchenware designed for modern homes.

Currently, we deliver across South Africa. However, international shipping options are coming soon — stay tuned!

You can reach our friendly support team anytime via our Contact Us page or email us at support@cookluxe.co.za.

We aim to dispatch all orders within 24–48 hours. Delivery typically takes 3–5 business days, depending on your location.

Yes! Once your order is shipped, you’ll receive an email with your tracking number and a link to follow your package’s journey.

If your order arrives damaged or defective, please contact us within 48 hours with photos. We’ll replace or refund it promptly — no hassle.

Most of our cookware and utensils are dishwasher-safe. We recommend checking the product details for specific care instructions to maintain their quality and finish.

We use premium-grade stainless steel, non-toxic coatings, and sustainable packaging materials — ensuring durability, safety, and eco-conscious design.